Features
Answers the phone.Runs the follow-up.
Everything Ravola does on a call, and everything you get in the dashboard afterwards.
On every call
Everything a great receptionist does,on every call.
It answers in your name, gets the details right and makes sure nothing important slips through.
Your greeting, your name
Answers on the first ring with the greeting you approve, in your business name.
Knows your hours
Follows business hours for each location and time zone, including holidays you set.
Asks the right questions
Collects the caller's name, callback number and what they need, plus the questions you add.
Books the appointment
Books into your available times or sends the caller your booking link.
Transfers to a person
Hands the call to you or your team when the caller needs a human.
Flags what's urgent
Words you choose mark a call as urgent so it reaches the top of your list.
Summary in your inbox
Every call ends with a transcript and summary sent by email.
Takes messages
When a booking isn't the answer, it takes a clear message for the right person.
Recording with consent
Turn on call recording and callers hear an announcement before it starts.
Your dashboard
One place for every caller,booking and follow-up.
See what came in, what got booked and what still needs you, without listening to voicemail.
Inbox
Calls, website chats and messages that need attention, in one queue.
Calls
Outcomes, transcripts and recordings for every call.
Appointments
Upcoming bookings and a booking page customers can use themselves.
Leads
Every caller and website visitor who may become a customer.
Tasks
Follow-ups that need a human response, with the details written down.
Analytics
How calls turn into leads and bookings, and how many minutes you use.
Follow-up campaigns
Plan and track outbound follow-up with past callers.
Exports
Download calls, leads, appointments, messages and tasks as CSV files.
Setup and control
You decide what it says,and what it never says.
Start from a template for your industry, then shape it until it sounds like your best front-desk person.
Industry templates
Start with a proven setup for your kind of business, then customize the greeting, answers and routing.
Conversation flows
Arrange steps, booking, transfers and conditions. Drafts don't affect live calls until you publish.
Knowledge base
Your services, prices, policies and FAQs. It can also learn answers from your website.
Test center
Try a realistic conversation before your customers ever hear it.
Quality controls
Set urgent and escalation words, and the rules it must follow on every call.
Hours and transfers
Business hours, transfer numbers and what happens after hours, per location.
Teams and growth
Built for one location,ready for many.
Add locations, numbers and people as you grow, with the controls a growing business needs.
Multiple locations
Each location has its own hours and phone numbers.
Phone numbers
Forward your existing number or use one we provide. One number is included with every plan.
Team roles
Invite staff and give each person the right level of access.
Two-factor sign-in
Protect accounts with an authenticator app.
Audit trail
See who changed settings and which automated actions ran.
Website chat and booking
Add chat and a booking link to your website, managed from the same dashboard.
API keys and webhooks
Send call and lead data to your own systems with secure keys and outgoing webhooks.
Notifications
Choose which events reach your team by email.