How it works

From sign-up to yourfirst answered call.

Five steps to set up, then the same dependable routine on every call.

Setup

Five steps.No IT team needed.

Step 1
Create your workspace
Sign up with your business name, verify your email and choose the plan with the minutes you need.
Step 2
Start from a template
Pick the setup for your industry. It comes with a greeting, common answers and routing you can change.
Step 3
Teach it your business
Add your hours, services, prices and policies. It can also learn answers from your website.
Step 4
Test it yourself
Talk to your receptionist in the test center and adjust what it says until it sounds right.
Step 5
Go live
Forward your existing number, or use the number included with your plan. Calls are answered right away.

On a call

Times are an example. Every call is different.

0:00
The phone rings
Your receptionist answers on the first ring with your approved greeting.
0:10
It listens
The caller explains what they need. It asks follow-up questions you've set, like the address or the reason for the visit.
0:45
It acts
It books the appointment, sends your booking link, takes a message or transfers the call to a person.
1:30
You get the summary
The transcript and summary arrive by email and in your dashboard. Urgent calls are flagged at the top.

Setup questions

How long does setup take?

It depends on how much you want to customize. A template gives you a working starting point, and you can refine the answers over time.

Do I have to change my phone number?

No. You can forward your existing business number to Ravola, or use the number included with your plan.

Can I control when calls are transferred to me?

Yes. You set transfer numbers, business hours and the situations where a caller should reach a person.

What if it doesn't know the answer?

It takes a message with the caller's details and creates a follow-up for your team instead of guessing.

Can I change things after going live?

Yes. Edit answers, hours and flows at any time. Draft changes don't affect live calls until you publish them.